Helpful Hints
We always aim to provide our loyal customers with excellent customer service. To help us help you, we offer these helpful hints that you can follow to help us provide you with excelllent customer service.
- If you would like our computer to call you at your residence or cell phone when the taxi arrives, please advise us when placeing your call. This will help you know when we arrive.
- If you require a vehicle for 5 passengers, please advise our call taker as many of our vehicles are equipped to carry only 4 passengers. This will save you from having your trip re-dispatched causing additional waiting time.
- If there are stopping restrictions where you are calling from, please be at curbside. This will ensure you will not miss your taxi.
- Our computerized dispatch system results in quick, efficient service. This system requires exact house or building number and proper street name, plus your buzzer number if living in a coded apartment building.
- If your taxi does not arrive within 20 minutes please give us another call and inform your call taker this is a callback. This allows us to track your taxi order and determine how soon your taxi will arrive.
- If you have ordered a taxi and have changed your mind, please give us a call to cancel your arrangements. Also, please ensure that you only call one company at a time. This assists us by providing other customers with prompt service, as our cabs are not required to go to pick up points where they will not be required.
- If trying to catch a Prince George taxi, be sure to look for one of our familiar yellow painted cars. Our competition (who offer a lower standard of service) has painted a few of its cars an orange/red color.
